visagePrivacy Policy

This page describes what we collect when you use visage and how we keep that data protected. We at visage take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play our live-dealer tables and slots, we collect certain information to operate our service securely and comply with financial regulations.

Our privacy practices are transparent. We do not sell your personal data to third parties. We share information only with payment processors, identity-verification providers, and other service partners who help us run visage. All data transfers are encrypted, and we retain your information only as long as necessary to provide our service or meet legal requirements.

This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about our privacy practices on visage, our support team can help.

What Data We Collect on visage

We collect different types of information depending on how you use visage. When you register an account, we ask for your email address, phone number, and a password. We use these to authenticate you and send account notifications.

When you make your first withdrawal on visage, we require identity verification (KYC). We ask for a copy of your national ID card or passport, and sometimes a utility bill or bank statement. We collect this information to comply with anti-money-laundering (AML) regulations and to confirm your identity before processing withdrawals. We store these documents securely and delete them after a retention period set by law.

When you deposit or withdraw funds on visage, we collect transaction data: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status. We use this information to process your request, reconcile your account balance, and detect fraud.

Account data

Email, phone, password hash, account creation date, and login history.

Identity data

National ID, passport, utility bill, or bank statement (collected only for KYC verification).

Transaction data

Deposit and withdrawal amounts, payment methods, dates, and statuses.

Gameplay data

Bets placed, games played, wins and losses, and session timestamps.

Device data

IP address, device type, operating system, and browser information.

When you play on visage, we log your gameplay activity: which games you play, your bet amounts, your wins and losses, and the time of each session. We use this data to calculate your account balance, detect unusual patterns (such as rapid account changes that might indicate fraud), and improve our game offerings.

We also collect technical data: your IP address, device type, operating system, and browser. We use this to troubleshoot technical issues, prevent fraud, and ensure our platform runs smoothly across different devices and networks.

How We Use and Protect Your Data on visage

We use your data to operate visage, process your deposits and withdrawals, verify your identity, and comply with financial regulations. We do not use your data for marketing purposes without your consent. We do not sell your personal information to third parties.

Our servers may sit outside your jurisdiction. If you access visage from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using visage, you consent to this international data transfer. We apply the same security standards regardless of server location.

We protect your data using industry-standard encryption (SSL/TLS). Your password is hashed and never stored in plain text. Your payment information is encrypted and handled only by our payment processors. We monitor our systems for unauthorised access and conduct regular security audits.

Cookies and tracking on visage

We use cookies to remember your login session and preferences on visage. Cookies are small files stored on your device that help us recognise you when you return. You can disable cookies in your browser settings, but this may affect your ability to use visage smoothly.

We do not use third-party tracking cookies or analytics that follow you across other websites. We use only first-party cookies necessary to operate visage.

Data retention on visage

We retain your account data (email, phone, password) for as long as your account is active. If you close your account, we delete this data within 30 days, unless we are required by law to retain it longer.

We retain transaction data (deposits, withdrawals, gameplay) for at least 5 years to comply with financial regulations and tax requirements. We retain identity-verification documents (KYC) for 3 years after your last withdrawal, then delete them securely.

If you have questions about how we handle your data on visage, or if you want to exercise your privacy rights, contact our support team through live chat, email, or in-app messaging. We speak English and can help with data requests, account deletion, or any other privacy concern. Our services are available only where local law permits, and users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

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